Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
General Terms and Conditions of Sale
The following terms and conditions apply to and are deemed to be incorporated in all contracts for sale and supply of the company’s services and materials. By purchasing an item from www.oldrowlands.com you are agreeing to be bound by the following Terms and Conditions:
The placing of an order expresses acceptance of our terms and conditions of business. These terms and conditions do not affect the customer’s statutory rights.
The display of goods on the oldrowlands.com website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Old Rowlands unless, and until, an email is sent by us to you confirming that your order has been dispatched.
This confirmation e-mail amounts to an acceptance by Old Rowlands of your offer to buy goods or services from Old Rowlands and this acceptance is effective regardless of whether or not you receive the e-mail.
Old Rowlands are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.
Price and availability information is subject to change without notice. Old Rowlands reserves the right to alter prices and specifications at any time and without prior notice.
Check-Out Instructions:
To make your purchase as simple and easy as possible, please add the items to your shopping basket, then follow the easy checkout instructions. All prices include VAT at the current rate where applicable.
Payment Terms:
We accept online payment by PayPal or Square only. No goods shall pass from the company to the customer unless and until the customer has made full and complete payment to the company and such funds are cleared.
You will be kept informed of the progress of your order. Once the item has left us we are in the hands of the carrier and rely on them to attain the target delivery time. We do supply contact details for the carrier upon the order being dispatched and please contact our office if you need us to chase a delivery.
Delivery:
Fast delivery on all items to mainland UK addresses. (Please note we do not ship to PO boxes and BFPO addresses). Our usual delivery time shall be 3-5 working days from dispatch unless a specific delivery time is stated within the item description. Areas of Northern Ireland, Scottish Highlands and UK offshore islands may incur a postage surcharge (please ask before purchasing).
Deliveries to Jersey and Guernsey are sent by Royal Mail with relevant customs declarations. The customer is responsible for any and all local GST, import taxes or duties as levied by their customs agency.
Non-receipt of goods must be reported to the company in writing within 10 working days of order date. This clause does not affect your statutory rights.
No Overseas deliveries at this time.
Cancellation:
All goods sold at ‘Old Rowlands Christmas Shop’ (www.oldrowlands.com) are covered by distance selling regulations i.e this allows for a 14 day cooling off period during which you may cancel your order by contacting us in writing (email or letter) up to and including the 14th day after you have received your goods.
Refunds & returns:
Goods must be returned to Old Rowlands within 14 days of receiving them for a full refund or exchange, providing the goods are returned in the same condition in which they were sold and in their original packaging.
We are happy to refund orders that meet these guidelines but do not refund postage/ delivery costs. If items are ordered in error by the customer all postage must be paid by the customer including replacement items.
No items for return can be accepted at the company offices without prior agreement.
Damaged Goods:
All damages must be reported within 24hours and a photograph of the damaged goods where possible. Please retain all packaging as items must be returned in their original packaging.
Site Information:
Old Rowlands is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Old Rowlands disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Old Rowlands does not represent or warrant that the information accessible via this site is accurate, complete or current.
Limitation of Liability:
Except as specifically stated on this site, neither Old Rowlands nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
We will not be held responsible for any costs incurred due to damage to the product by the customer.
Old Rowlands does not accept responsibility for any loss or damage incurred through the inappropriate or incorrect use of the products.
Whilst every care is taken to ensure prices, descriptions, images and all other information is correct, we reserve the right to amend/delete any information as required.
Illegal Acts:
It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Changes in Terms:
Old Rowlands reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the oldrowlands.com web site.
Contact Us:
Email: sales@oldrowlands.com
Old Rowlands
The Cliffs
Cheddar
Somerset
BS27 3QE
Customer service representatives are available from 10:00am to 4:00pm Monday to Friday and they will endeavour to answer any queries as soon as possible. Outside these times, customer service enquiries will be queued and answered at the first available time, in the order in which they were received.
Errors and omissions excepted.
