Terms & Conditions

Terms & Conditions

Cancellation:~

All goods sold at 'Old Rowlands Gift & Christmas Shop' are covered by distance selling regulations i.e this allows for a 7 day cooling off period during which you may cancel your order by contacting us in writing (email or letter) up to and including the 7th day after you have received your goods.

 

Refunds:~

Goods must be returned to Old Rowlands withing 14 days of receiving them for a full refund or exchange, providing the goods are returned in the same condition in which they were sold and in their original packaging. 

We are happy to refund orders that meet these guidelines but do not refund postage/ delivery costs. If items are ordered in error by the customer all postage must be paid by the customer including replacement items. 

 

Damaged Goods:~

All damages must be reported within 24hours and a photograph of the damaged goods where possible. Please retain all packaging as items must be returned in their original packaging.